Refunds & Support

Scope

This policy covers digital goods sold here: accounts, mailboxes, SMS verification-code retrieval, redeem codes and gift cards. Physical goods follow the description on their product page.

When a refund is available

You may request a refund if payment succeeded but the order was not delivered within the stated time, if the delivered content clearly differs from the product page, or if the same order was charged twice. Contact us as soon as the issue appears; requests after the support window shown on the product page are not accepted.

When a refund is not available

When the delivered content has been shown and used (including changing the password, signing in to the third-party platform, using the SMS retrieval service or redeeming a code); problems caused by not following the product page instructions; credentials leaked by the buyer; accounts restricted by third-party platform rule changes where delivery itself was completed.

How to request

Contact us through the details in the footer with the order number, a description of the problem and any necessary screenshots. We reply after verifying the order and delivery records. Never send a full account password over a public channel.

Handling time and refund route

Verification usually completes within one to three business days of receiving the request. Once approved, the payment is returned through the original payment channel; the time it takes to appear depends on that channel and is outside our control.

After-sales support

If you run into a usage problem after delivery, contact support first and describe what happened. Issues caused by our delivery are handled free of charge; replacement or re-issuance depends on the support team's verification.