FAQ

Ordering and payment

Choose the product options, submit the order and pay with one of the methods shown on the page. The order status updates automatically once payment succeeds; no confirmation from support is needed.

Delivery method and timing

Digital goods are delivered automatically: as soon as payment succeeds, the order page shows the delivered content (account, password, card or redeem code). Where a product page states manual fulfilment, staff process the order as soon as possible after purchase.

Where to find what you bought

Signed-in buyers can open My Orders to see delivered content. Guest buyers should look up the order under Guest Orders using the email address used at checkout and the order number. Do not forward delivered content to anyone; leaked credentials cannot be recovered.

Account specifications and regions

A single product may have several options with different mailbox types, registration regions and validity periods. Follow the description of the option you selected, and check same-name products under different categories separately.

How validity periods work

The validity shown on a product page describes how long the account or number itself remains usable. How long a verification code stays valid is decided by the platform that issued it; the two are separate and must be checked independently.

Nothing arrived after payment

Refresh the order page first. If the content still does not appear, contact us through the details in the footer and include the order number. Do not place a duplicate order; duplicate payments are refunded after verification.

Can I get a refund

Refund eligibility, the request process and handling times are described on the Refunds & Support page. Digital goods cannot be recovered once delivered, so what is refundable follows that page.